Elegance Within Constraints
UX, accessibility, and service design for complex digital products and public-facing services.
Burgarelli Design helps organizations make digital products, service experiences, workflows, and information easier to access, understand, and use.
When digital experiences are hard to use, complexity becomes costly.
Many organizations rely on digital products, tools, and service workflows that have grown around internal processes, legacy systems, disconnected content, or incomplete assumptions about how people actually use them.
Over time, that complexity creates real costs: abandoned tasks, extra support requests, slower decisions, lower adoption, accessibility risk, staff workarounds, and more effort from the teams responsible for keeping the experience moving.
Burgarelli Design helps clarify the experience so people can understand what to do, complete tasks with less friction, and move through digital products and services with greater confidence.
Where Burgarelli Design helps.
Burgarelli Design supports organizations that need clearer user experiences, more accessible digital products and services, better information structures, and stronger alignment between user needs, business goals, operational realities, and delivery constraints.
User Experience Design
Designing digital experiences that help people complete tasks with less confusion, friction, and unnecessary effort. Burgarelli Design focuses on clearer flows, better decisions, and interfaces that support real users, business goals, team needs, and operational constraints.
Accessibility & Inclusive Design
Improving digital products and services through accessibility-minded design, WCAG 2.1 / 2.2 AA support, inclusive UX practices, and clearer experiences for people with different abilities, contexts, devices, language needs, and levels of digital confidence.
Service Design
Mapping and improving the interactions between people, processes, content, tools, and operations. Burgarelli Design helps teams understand where experiences break down and how to make the full service easier to navigate, deliver, and improve.
Information Architecture
Organizing content, navigation, language, and pathways so people can find what they need, understand what applies to them, and complete tasks with less confusion. Good structure helps both users and internal teams work more clearly.
User & Stakeholder Research
Learning from users, customers, staff, leaders, and partners to understand needs, behaviors, constraints, trust barriers, cultural context, and operational realities before design and implementation. Research helps teams make better decisions before investing in the wrong solution.
Product & Workflow Modernization
Helping organizations improve legacy workflows, digital tools, public-facing services, and product experiences while accounting for accessibility, team operations, business goals, policy requirements, privacy concerns, and implementation constraints.
A clearer path from complexity to usable experience.
Burgarelli Design helps teams move from unclear requirements, fragmented workflows, accessibility concerns, and hidden assumptions toward experiences that are easier to understand, use, operate, and improve.
1.0
Understand the people, context, and assumptions
Research users, stakeholders, constraints, expectations, and operational realities while surfacing the assumptions that shape how a product, service, or workflow is understood.
2.0
Turn observations into structure
Identify patterns, friction points, decision moments, content needs, accessibility concerns, and workflow gaps, then organize them into clearer pathways, priorities, and design considerations.
3.0
Design and improve the experience
Create practical UX recommendations, prototypes, service improvements, and accessibility-minded design decisions that teams can act on within real product, operational, and delivery constraints.
Relevant experience across complex products, services, and workflows.
Burgarelli Design brings experience across product strategy, product design, public service workflows, procurement technology, business development, accessibility-minded design, user research, and stakeholder-centered service improvement. The work often involves translating complex requirements, market needs, operational constraints, MVP definition, and user assumptions into clearer products, services, and experiences teams can act on.
DriveFlorida
Public-facing appointment platform for Florida Tax Collector offices
Designed and led a digital appointment experience used by residents and county staff to manage driver license testing appointments, reduce scheduling friction, and improve office efficiency within a public-service environment shaped by eligibility, scheduling rules, staff capacity, and office operations.
Capabilities: UX strategy, product design, service workflow design, digital modernization
PlanetBids
Procurement software and vendor experience
Supported UX strategy and product design for procurement technology used by public agencies, vendors, and internal teams navigating complex bidding workflows, statuses, documentation, and compliance-sensitive processes.
Capabilities: UX design, product strategy, design systems, workflow clarity
Bread
Grant workflow and early-stage service concept support
Supported early grant development work with UCF faculty by helping structure the workflow, clarify the concept, and translate a complex institutional service idea into a stronger funding narrative.
Capabilities: service design, workflow framing, stakeholder alignment, research-informed strategy
Ready for complex experiences that need clarity, access, and trust.
Burgarelli Design brings a research-driven, accessibility-minded approach to complex digital products, public-facing services, and operational workflows. The work is shaped by experience with product strategy, product design, procurement technology, public-service workflows, stakeholder research, service improvement, and WCAG-informed accessibility support.
The firm is especially suited for environments where user needs, business goals, policy rules, privacy concerns, accessibility requirements, operational realities, or technical constraints influence how products and services are researched, designed, documented, and delivered.
Led by Mark Anthony Burgarelli, Burgarelli Design combines UX strategy, service design, product thinking, and a background in cultural anthropology to help organizations better understand how people navigate systems, information, language, trust, assumptions, and institutional processes.
Need support making a complex product, service, or workflow clearer, more accessible, or easier to use?
Burgarelli Design works with organizations directly and as a specialist partner to product teams, agencies, consultancies, civic technology firms, and prime contractors that need UX, accessibility, service design, research, or product design support.